Refund policy
KRUTIV
Return, Replacement and Refund Policy
To submit a return or exchange request, please visit our Return & Exchange Request page.
Overview
Welcome to Krutiv! This storefront is owned and legally operated by Vision Sales & Services. We want you to love your apparel. Because our items are custom-printed on demand, we offer replacement or refund strictly for transit damages, manufacturing misprints, or size fulfillment errors, as described below.
Order Cancellation
Since every item is custom-printed to your order specifications, cancellations are only possible before production begins. You may cancel your order within 1 hour of placing it by emailing krutiv@zohomail.in with your order number. Once production has started, the order cannot be cancelled, modified, or refunded for change of mind.
7-Day Valid Protection Window
We offer a 7-day claim window from the date your package is marked as delivered by the courier partner. Claims raised after 7 days from delivery cannot be accepted.
What Is Covered
You are eligible for a free replacement or refund if your item arrives with any of the following issues, verified by our production hub:
- Physical Damage: Rips, tears, or holes in the fabric upon delivery.
- Severe Misprint: The graphic design is significantly faded, blurred, or printed backwards.
- Wrong Size Delivered: The size tag on the physical garment does not match the size selected in your order receipt.
Mandatory Proof for Claims
To process your claim, email krutiv@zohomail.in within 7 days of delivery with:
- A continuous unboxing video: a clear, uncut video showing the opening of the outer courier packaging.
- Clear photographs: close-up images of the printing error, product damage, or incorrect size tag, alongside the original courier package slip.
Claims missing a clear unboxing video, or submitted after the 7-day window, cannot be verified and will not be eligible for replacement or refund.
How Claims Are Resolved
For all eligible claims, we will first offer a free replacement (reprint and reshipment) at no extra cost to you. A refund will be issued only where a replacement is not possible — for example, if the item is out of stock or discontinued.
Once your video and photo evidence are reviewed and verified by our support desk, we will initiate your replacement or refund within 2 business days. For refunds, funds will reflect in your original payment method (Credit Card, Debit Card, UPI, or NetBanking) within 7 to 10 business days of initiation, depending on your bank or payment provider.
What Is Not Covered
Because each T-shirt is custom-fabricated to your order specifications, we do not offer replacement or refund for:
- Incorrect size ordered by the customer (please refer to our size chart before ordering).
- “Change of mind” or style preference changes after dispatch.
- Manufacturing measurement tolerances within ±0.5 inches, as per standard garment manufacturing practice.
- Minor colour variations caused by individual device screen or display settings.
Grievance Redressal
If you are not satisfied with the resolution of your claim, you may escalate it to our Grievance Officer at krutiv@zohomail.in, marking the subject line “Grievance — Order [Order Number].” We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.
Governing Law
This policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra. Customers may also approach the National Consumer Helpline (1915) or file a complaint via the e-daakhil portal under the Consumer Protection Act, 2019.
Contact Information
Brand Name: KRUTIV
Legal Entity Name: Vision Sales & Services
Support / Grievance Email: krutiv@zohomail.in
Registered Office Address: Room No.10, Bhagat Singh Nagar No.1, Galli No.4, Link Road, Goregaon West, Motilal Nagar No.1, Mumbai, Maharashtra - 400104